Quality Assurance Survey

Spring House completes regular quality assurance survey’s.

We have finished collating the results of our October 2017 quality assurance survey.  This survey is sent to all residents and family members for feedback on the service we provide.

The headline from our October survey is that the results remain very positive. Overall impression has remained high at 3.8 out of 4!   The quality of care is 3.8 out of 4 with the friendliness of staff also at 3.8 out of 4.

See the Quality Assurance Chart

As part of this and past surveys we received some very positive and complimentary comments which we have included below: –

I am very fortunate that my mother is cared for at Spring House, which I feel sure is one of the finest care homes in the U.K.
Son of Resident – October 2015

Mum felt immediately at home in the friendly and caring environment despite saying throughout her life that she never wanted to be in a care home.
Son of Resident – October 2015

Alan has been at Spring House since November 2008. All that time, your care has been exemplary. I am sure that is the reason he is still alive. Thank you all so much
Wife of Resident – October 2015

My Mother receives excellent care at Spring House. The staff are friendly and caring and professional.
Daughter of Resident – October 2015

It has been a great relief to me to know that my mother is being properly cared for in a stimulating environment.
Daughter of Resident – April 2015

I couldn’t wish for a safer and more caring & professional home for my mother.
Daughter of Resident – April 2015

I would recommend Spring House to anyone.  Everything here is of the very highest quality.
Resident – April 2015

Spring House has looked after my Mum for 3 years now and I cannot fault the quality of the care she receives.  I have no hesitation in recommending this excellent home.
Son of Resident – October 2014

I have the peace of mind that my mother is being looked after properly!
Son of Resident – October 2014

Cannot over emphasise the quality of care that is given to my husband.  It is excellent!
Wife of Residents – October 2014

Every effort made to enhance the lives of the residents – keeping them as occupied as is possible within the confines of their illness.  Trips out are excellent.  Food always smells wonderful and is so, as we found out at the amazing buffet at Christmas! Staff always cheerful and extremely helpful.
Resident Son – April 2014

I would unhesitatingly recommend Spring House to anyone. The staff are super and the food is very good.  I’ve never been refused anything I’ve asked for.
Resident – April 2014

I think the care and attention of the staff is first class!
Advocate of Resident – April 2014

A friendly, caring environment, excellent staff, and a variety of activities.
Son of Resident – April 2014

I like it at Spring House.
Resident – April 2014

I am very pleased with the care my mother receives at Spring House.  She is safe, content and extremely well looked after, physically & emotionally.
Daughter of Resident – April 2014

I have been visiting Spring House for over 4 years now.  The welcome is always warm and it feels like “home from home”.
Daughter of Resident – October 2013

I feel my Mum has good quality of care from very friendly staff.
Daughter of Resident – October 2013

I am very pleased with the care my mother receives at Spring House.  The staff are very caring & always ready to talk.
Daughter of Resident – October 2013

We are so happy to have found such a caring home to look after Mother.
Son of Resident – October 2013

I continually recommend Spring House to be visited first when making a choice of residential care.
Wife of Resident – October 2013

Staff here are wonderful!
Resident – April 2013

We highly recommend Spring House to anyone needing compassionate care for a relative or friend. It is difficult to be perfect – but they come close! Thank you.
Son of a Resident – April 2013

I would have no problems recommending Spring House for the care and friendliness it provides. (In fact I recommended it to someone last week!)
Daughter of a Resident – April 2013

I would recommend Spring House to anyone who needs residential care. The staff are always very welcoming and the residents are encouraged to join in lots of activities.
Daughter of a Resident – April 2013

In 15 years of visiting family and friends in local care homes, Spring House is a shining example of “getting it right”.  A happy home and a pleasure to visit.
Wife of a Resident – October 2012

An excellent, caring environment with settled staff and a varied programme of appropriate activities.  We feel very confident in leaving mum in the care of Spring House.
Son of a Resident – October 2012

We are very grateful for the loving care given to our mum.  All her needs are met by the staff.
Family of Resident – October 2012

Excellent quality of care.  Very friendlys staff always willing
to talk.  My mother seems very content.
Daughter of Resident  – October 2012

I have very happy to have found Spring House.  The people that work
there are top notch.  I feel very fortunate.
Son of Resident – October 2012