Care Quality Inspection 2012

As with all care homes, Spring House has to be inspected on a regular basis.

However, unlike some care homes Spring House is happy to “shout” about what our inspector has said.

You can read the full report on the CQC web site here, however here is the introduction written by the inspector in September 2012: –

We conducted an unannounced visit to Spring House on 16 August 2012 as part of a programme of scheduled inspections. During our visit one person who used the service was able to talk to us about the home and we spoke with another person’s family. We observed most others receiving support and care.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk to with us. We looked closely at the care of two people. This involved meeting/observing them, looking at records of their care and talking to staff about their needs and care. We also spoke to two care workers about their role, the registered manager and a district nurse with knowledge of the service. We saw through observation and computerised records that people’s individual needs were met. Care workers offered choice and supported people in their day to day activities. Time was spent engaging with people, for example, trips away from the home and table games.

One person told us, “I do everything I like”. Another went out for a walk, any risks associated with this activity had been assessed and agreed with her. We saw how care workers took time and were kind when a person was anxious and that expert advice was sought.

People’s health needs were well monitored. A district nurse said that she had no concerns about the home. A person told us that they felt safe at the home and that care workers came quickly when she used the call bell.

The home had ensured that staff knew how to alert concerns which might indicate abuse and the registered manager was aware of how to escalate concerns and promote people’s rights through the legal systems for that process (the Mental Capacity Act 2005).

The registered manager had very robust arrangements in place to ensure an overview of the service provided and we were given examples of how this had improved the service for people.